| 1. | Clarifying the Role of Change Leader |
- What are the proven competencies of experienced change leaders
- How do I benchmark myself relative to those standards?
- How do my peers, manager, and stakeholders benchmark my performance relative to those standards?
- What's a realistic development plan for ongoing improvement?
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| 2. | Identifying Strategic Business Goals |
- What does a normal change process look like?
- How do I identify the most urgent business needs?
- What is the cultural readiness for change?
- What is driving my change direction? Is it the same as my change target?
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| 3. | Developing an Implementation Plan |
- Where's the best place to begin implementing change?
- How do I leverage needs into strategic initiatives?
- How do I contract for win/win outcomes?
- How do I build an implementation team for momentum?
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| 4. | Getting Real Buy-in from Customers and Stakeholders |
- How can I tell if stakeholders are really engaged?
- What's critical mass and how do I get there?
- What about key people who say they are really bought-in but their behavior says otherwise?
- What do I do about challengers and outlyers?
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| 5. | De-escalating and Depersonalizing Resistance |
- What is resistance?
- Why does it happen?
- Is it preventable?
- What's normal resistance?
- How do I know if we're stuck and what can I do about it?
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| 6. | Coaching Key Decision Makers |
- What if first, second, and third attempts don't work?
- Is there one best coaching model?
- What if this person doesn't really want coaching?
- What if I really don't agree or like a person's viewpoint?
- When is enough enough?
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| 7. | Working Across Boundaries |
- How do I get cohesion when people are scattered and at different levels of commitment?
- How do I keep my own stress and burnout down?
- What are the best ways to keep communication flowing in a globally distributed workforce?
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| 8. | Building Capacity to Sustain Change |
- What does it take to build capacity to sustain change?
- How can people get trained when they are too busy?
- What tools do teams and project leaders really need to get the job done?
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| 9. | Practicing Self-Reflection |
- Why are you a better fit with some customers than others?
- How can you expand your flexibility and comfort?
- Do you operate the same under stress?
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